Welcome, "How Dare I Not be a Leader"
Dedication, Acknowledgments i.
Orientation to the Manual ii
Class One: Cultural Patterns 1
Registration Preliminaries 2
Agenda 3
Shame Attacks 7
Culture of Control 8
Roadblock Exercise 11
Class Two: Learning to Listen 15
Agenda 18
Self-talk Skills 18
Flow Chart of CCI Skills 20
Recognizing Who is Responsible 24
Active Listening Skill 25
Common Feeling Words 26
Anger 27
Lead-ins 30
Fine-tuning Active Listening 32
Class Three: I-Messages 35
Agenda 36
Internal Communication 40
I-Message Openers 42
I-Message Model 43
"The Dance" 45
Class Four: Navigating Differences 49
Agenda 50
Fine-tuning I-Messages 52
Reverse I-Message 54
Boundaries 57
Exploring Differentiation 59
Class Five: Negotiation 61
Agenda 62
Power-over Exercise 63
Infrastructure of Conflict 65
Maslow's Hierarchy of Needs 65
Needs/Solutions 66
Tangible/Intangible 67
Six-Step Negotiation Skill 69
Class Six: Managing Values 72
Differences 73
Agenda 74
Exploring Values Differences 82
Skills for Values Differences 83
Class Seven: Managing Differences 89
Agenda 90
Conscious vs. Unconscious Values 92
Conditions 94
Options in Values Difference 97
Class Eight: Non-negotiable Stand 99
Agenda 100
Personal Power 101
Non-negotiable Stand 103
Bringing Behavior to Choice 109
Final Review 110
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Appendix 113
I. Exercises 113
Roadblock Role Play Scenarios
Heart Attack 113
On the Job 115
High School Student 118
Final Review Role-Plays 120
Buy the Farm Role-play - integration 121
General Role-Plays 124
Tangible/Intangible 124
Internalized Oppression 126
Lady on the Train script 127
Mother and Maggie 128
Alligator River 133
Options in Values Differences 134
II.Tools for teaching 135
Guidelines for Personal Intro 135
Class Agreements 135
Financial Contract 136
Poems 137
Comes the Dawn 137
On Children 137
Benediction 138
The Guest House 138
Circle of Stones Passages 139
III. Sources for course material 140
Technical & Theoretical Resources 140
Bibliography 144
CCI Study Plan 148
Rosenberg Universal Human Needs 149
IV. Marketing and Recruitment 150
Guest Night Agenda 150
Workshop - What do you Say…155
Holding My Intention 157
Recruitment Strategies 158
Recruitment - Jannie Morton 159
Sample CCI Advertisements 160
Business Tools 161
Getting a Class Started 162
Cultural Creatives 165
Quotes from graduates 166
"Just Say 'Oh'" Article 169
Tips for Trouble Handout 171
V. Supplemental Materials 172
Conflict within Organizations 172
Byron Katie: "The Work" 173
Mediation Skills 174
Dynamics of Communication 175
VI. Trainer Evaluation 176
VII. Apprenticeship 177
Guidelines for supervision 177
Statement of Grace Document 178
Criteria for Teacher Observation 180
Teacher Tips 181
Final Evaluation - class 182
Final Evaluation - supervision 184
Proficiency Plan 185
VIII. Associate Accreditation 187
Contract 187
CCI Network Mission/Agreements 189
Network Members 2004 Roster 190
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